If you are unhappy with your purchase for any reason, you are entitled to a full refund within 30 days. We may extend this policy if our product is not up to our standards.

Items marked “Final Sale” cannot be returned. We sell these products as “Final Sale” to maintain such significant discounts. If you are concerned that you may wish to return an item, please check whether it is “Final Sale” prior to making your purchase. If your order arrives damaged, please submit a photo of the damage with your request to: info@hawktoolsusa.com within 48 hours of receiving the shipment. If you do not report the damage to us within this 48 hour period, we may not be able to honor your claim. Please note that there may be additional circumstances under which we will not be able to honor your return. Acceptance of a return is within our sole discretion.

Items marked “Return for store credit” are returnable for STORE CREDIT within 7 days of receiving the item. We will arrange a return label for free return shipping. Upon receipt and reprocessing of the item into our warehouse, you will receive the store credit.

Most items are returnable for a full refund:

1. The item must be in original manufacturer’s packaging.
2. The cost of return shipping will be deducted from the refund.
3. As specified in each product page, items are returnable for refund within 7, 14 or 30 days of receiving the item.

If you identify as a scammer: No soup for you!